Privacy Policy
Transparency is at the heart of our mission. This policy outlines our commitment to protecting your data and explains your rights regarding the personal information we collect. At Utilities-Direct, we ensure that your information is used solely to enhance your energy saving potential and provide professional utility management services.
Data Collection
To provide accurate energy comparison services and identify potential savings for your organization, Utilities-Direct collects specific types of personal and business information. This includes reach-out details such as your name, email address, and phone number, as well as essential technical data from your utility bills including historical energy consumption patterns and meter point reference numbers.
This information is gathered directly from the details you provide through our interaction forms and utility statements. We ensure that only the data necessary for professional supplier evaluation and account management is requested, maintaining full transparency in how your information is handled.
Data usage
Service Delivery
Your information is primarily used to conduct energy audits, generate accurate supplier comparisons, and facilitate the switching process on your behalf.
Platform Optimization
We analyze anonymized interaction data to enhance site navigation, and ensure our conservation tools remain professional and efficient.
Professional Support
Contact details are used for technical assistance and marketing purposes only. We do not sell your data to any third party organisations.
Your Rights
At Utilities-Direct, we respect your fundamental rights concerning personal data under the General Data Protection Regulation (GDPR). You have the right to access the metadata we handle, request corrections to inaccuracies, or ask for the deletion of your data through the 'right to be forgotten'. Furthermore, you hold the right to object to processing, request data portability, and withdraw consent at any time. Our team is dedicated to transparency in every utility comparison—should you wish to exercise any of these rights, please contact info@utilities-direct.com. We aim to address all legitimate requests within 30 days of receipt.